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Status Not under consideration
Workspace Sterling B2B Integration SaaS
Categories Communication Protocols
Created by Guest
Created on Jun 28, 2021

RELATED IDEAS

Legacy Inflight to have search option based on User ID for protocols (FTP/SFTP/AS2ID/HTTP/OFTP2(SSID/SFID))

We have request from high volume customers like VF Services/Ceva etc requesting for change in the protocol relationship as the partner has moved to other service provider/change in the protocol url's or moving from one protocol to other like (FTP to SFTP) etc.

It becomes extremely difficult to trace the existing relationship as the only options available to search in legacy Inflight is based on Type of Protocol/PPID/Desc.

if we can have a search based on the UserID then it would be extremely easy to locate the protocol relationship for which customer has requested change.

Otherwise every time Support/PER/Implementer needs to request the customer to provide the reference processID though we have UserID already provided by customer, Based on the reference we need to grab either protocol profile id from Inflight or again check the corresponding communication POD's to trace the correct relationship which sometimes becomes tedious process.

Having search option based on UserID would help in having the customer request addressed asap, Saves time for both Support/PER/Implementer and customer.


What is your industry? Retail
How will this idea be used?

We have request from high volume customers like VF Services/Ceva etc requesting for change in the protocol relationship as the partner has moved to other service provider/change in the protocol url's or moving from one protocol to other like (FTP to SFTP) etc.

It becomes extremely difficult to trace the relationship as the only options available to search in legacy Inflight is based on Type of Protocol/PPID/Desc.

if we can have a search based on the UserID then it would be extremely easy to locate the protocol relationship for which customer has requested change.

Otherwise every time Support/PER/Implementer needs to request the customer to provide the reference processID though we have UserID already provided by customer, Based on the reference we need to grab either protocol profile id from Inflight or again check the corresponding communication POD's to trace the correct relationship which sometimes become tedious process.

Having search option based on UserID would help in having the customer request addressed asap, Saves time for both Support/PER/Implementer and customer.
  • Guest
    Reply
    |     Sep 22, 2021

    Thank you for submitting this request. To date this has not been targeted as an enhancement that will be delivered in the near-term and as a result we are closing this request.

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