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Status Under review
Workspace Sterling B2B Integration SaaS
Categories Commerce-Center
Created by Guest
Created on Jul 6, 2026

RELATED IDEAS

Enhance AS2 Failure Notification Emails with Detailed Transaction Information

When an AS2 file transmission fails due to errors such as MDN Failure, Message Undeliverable, System Error, Decryption Error, or Missing Input Format, the client receives a failure notification email.Currently, the notification does not include enough information to identify the failed transaction, making it difficult for clients to investigate and resolve issues without contacting IBM Support.

Requested Enhancement:

Include the following details in all AS2 failure notification emails:

  • Failure type (e.g., MDN Failure, Message Undeliverable, System Error, Decryption Error, Missing Input Format)
  • File name
  • Sender ID
  • Receiver ID
  • Document/Transaction ID (if available)
  • Date and time of the failure
  • A detailed error description or failure reason
  • Correlation ID or Tracking ID (if available)
[EXTERNAL] FW_ ...
[EXTERNAL] FW_ urgent investigation is needed !! FW_ IBM Sterling Information Broker Services (System Notification) - Error [ thread_Aec_CVqcfWOvqLuTQa2OTRo_ ].pdf
 [EXTERNAL] FW_ urgent investigation is needed !! FW_ IBM Sterling Information Broker Services (System Notification) - Error [ thread_Aec_CVqcfWOvqLuTQa2OTRo_ ].pdf
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  • Admin
    Manoj Panda
    Jul 9, 2026

    Hi Aparna,

    Thank you for submitting this idea and for the detailed enhancement request. The issue you have described is well understood — when an AS2 file transmission fails, the current notification email does not include enough contextual information for clients to independently identify and investigate the failed transaction. This creates unnecessary dependency on IBM Support for details that should be immediately accessible.

    We have recorded this as idea SCBNCORE-I-1030 and it is now under review by the Sterling B2B Integration SaaS product team. The specific fields you have requested — such as failure type, file name, Sender/Receiver ID, Transaction ID, date and time, error description, and Correlation/Tracking ID — are very clear and actionable, and they will inform our evaluation of the enhancement scope.

    We will keep you updated as this progresses through our review process. If there are additional failure scenarios or email templates that should be in scope, please feel free to add them here — that context will be helpful as we define the requirements.

    We appreciate your feedback and your continued partnership with IBM.

    Best regards,
    Manoj Panda
    Product Manager – Sterling B2B Integration SaaS

    Reply

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