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Status Needs more information
Workspace Sterling B2B Integration SaaS
Categories Inflight (beta)
Created by Guest
Created on May 5, 2026

RELATED IDEAS

Enhance inflight event details by including key metadata such as Profile ID, Map Name, and Rule ID..ect at each step of the transaction flow

At present, inflight events do not provide sufficient step-level details. This requires users to rely on multiple tools such as ConfigHub, ConfigCenter, and the BPN Support Tool to trace related artifacts, troubleshoot issues, and understand the overall flow. This increases the time and effort required for diagnosis and resolution.

What is your industry? Other
How will this idea be used?

Business Need:
With the self-service model in IBM B2B SaaS, customers are increasingly responsible for managing their own environments with minimal support. The lack of detailed visibility in inflight events impacts their ability to independently troubleshoot and analyse issues efficiently.
Proposed Benefit:
• Improved visibility into transaction flow directly from inflight events
• Reduced dependency on multiple tools for troubleshooting
• Faster issue diagnosis and resolution
• Enhanced transparency for both customers and IBM teams
• Reduced time and effort spent on manual tracking (TDS activities)
This enhancement will enable a more streamlined and efficient troubleshooting experience, improving overall customer satisfaction and operational efficiency.

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