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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Sync up Support Manager users to PEM (in addition to Customer Support users)

There seems to be an issue that's been overlooked and that impacts Delivery being able to carry out setups for Peppol R2.

The issue is that the only role that's been set up in PEM is for Customer Support and there is no role for Support Manager.  This was flagged by Lindsay back in July and the assumption was that this would be fixed prior to role out.  To allow Support Manager users, we have to do an enhancement in PEM side and this idea is for that enhancement.

  • Guest
  • Feb 26 2018
  • Not under consideration
What is your industry? Healthcare
How will this idea be used?

Implementers with the role "support manager" will be able to on-board new customers to IBM's PEPPOL service

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