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Status Submitted
Workspace Sterling Partner Engagement Manager
Categories Permission/Roles
Created by Guest
Created on Mar 25, 2026

RELATED IDEAS

Custom Granular permission for Client Service Representatives (CSRs)

This is specific to PEM Application activity rollout and we are on 6.2.4 openshift container deployment using oracle DB.

We need our Client Service Representatives (CSRs) should be able to log in to PEM and create rollout requests for partners as part of their normal workflow. However, we cannot assign them full Admin rights because that would expose all tasks, all rollouts, and all data, violating our internal access-control policies. This creates a critical gap in role-based access control (RBAC) within PEM. The security protocol doesn't allow the CSR/person doing rollout to be able to see all the tasks. So we would need to know if there any existing role that is already available or as part of the new PEMM enhancement do we have it in pipeline. Let us know how this can be handled in PEM.

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