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Introducing TasktoReOpen option in Activity Action Dropdown

The Activity Action Dropdown is having currently five action items which are Start Activity , Send Alert, Close Activity, View Partner Details and Resolve Error.

Resolve Error does only Resume Task of currently failure task, But we know the issue and if we have to re-open a previous task then introducing Task to Repoen is really helpful.

As we don't have this option currently , we are rolling out another activity for partner which is creating double work for all.

  • Guest
  • Mar 8 2021
  • Delivered
What is your industry? Non-Industry Specific
How will this idea be used?

This is will be helpful in fixing the failed activities.

  • Admin
    Greg Russell commented
    22 Apr, 2021 08:24pm

    This has been delivered in the software release and is currently being applied to the cloud and local feature releases. This initial release will be triggered by a failure with plans in a future release to also include an option to allow the sponsor administrator to re-open a task without a error.

  • Admin
    Greg Russell commented
    17 Mar, 2021 03:11pm

    This is being addressed in our April release. In this release, there will be an option to re-open to an earlier task where an input into a step could have caused an API failure. The ability to re-open an earlier task will be triggered by a failure in the activity and will be an option along with the ability to resolve an error. It will be a function available to the sponsor administrator. We are considering adding the capability to re-open a task to an earlier step that is not triggered by an error, but that is not going to be available in the April release.

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