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Status Delivered
Workspace Sterling Partner Engagement Manager
Categories Workflows
Created by Guest
Created on Jun 22, 2018

RELATED IDEAS

Add ability to send e-mails from within a Portal activity

See this idea on ideas.ibm.com

It would be beneficial to be able to send custom e-mails from within a PEM portal activity, as part of the workflow.  For example, when a task for a specific group is the next task to be executed, the activity could be coded to send an e-mail to the members of that groups letting them know.  Or once provisioning is done, the activity can be coded to send an e-mail notification to specific parties with specific details. 

This could be accomplished either by having an e-mail dialog object to add to the activity, similar to the screen dialog object, or by using an API call.  In regards to the e-mail dialog object option, it would allow the design and layout of the e-mail to be done similar to the screen dialog, but would also include a method for supplying the subject and "To" e-mail addresses.

What is your industry? Banking
How will this idea be used?

It could be used to notify either partners or sponsors that they have an action they need to take, to send out information (such as the SFG URL, ports, etc.), or a status notification (.e.g. testing has been completed successfully).
  • Guest
    Reply
    |     Jan 28, 2021

    There is now an API in PEM Standard that allows custom emails to be delivered.

  • Guest
    Reply
    |     Aug 3, 2018

    Thank you for the clarification.

  • Guest
    Reply
    |     Aug 2, 2018

    The link provided details a manual way of sending an alert via the PEM Portal UI.  This enhancement request is about being able to send an automated notification from within a Portal activity, as part of the workflow.

  • Guest
    Reply
    |     Aug 2, 2018

    There is currently a capability in PEM to send alerts to a partner.  Details on this can be found at: https://www.ibm.com/support/knowledgecenter/SSKPRS/com.ibm.help.pem.sponsor.tasks.doc/t_send_alert.html  When this alert goes to a partner (which can be an automated alert or in this case, an alert with free form text), they get an email notification.  I believe that they then need to log into PEM to view the alert.

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