IBM Sterling Ideas
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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Following on from Shop Direct SF ticket TS002163187, the CDT 'Import CDT' process was failed because of a known failure issue regarding PLT_PROPERTY and PLT_PROPERTY_METADATA being Append Only. The UCD process expected this failure of the called CDT import, so did not end with a 'failed' status. Please could we make sure that the UCD Self Serv (and SST) process refects the success / failure of the intended goal of the process, and not that the actual logic and acceptance of the process is to allow a failed goal, but a successful UCD / SST process. This 'success' status is misleading to S Teams and customers alike. Their desired result has not completed, and is therefore is a failed task.
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How will this idea be used?
This gives an absolute indication of the success / failure of the actual desired goal, and not a status based on what UCD Self Serv / SST process will allow and accommodate. A process should be failed status if the desired goal has not been achieved.
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