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Status Not under consideration
Workspace Order Management (OnPrem & OMoC)
Created by Guest
Created on Feb 1, 2019

RELATED IDEAS

Gift card auto cash out is currently not supported by OMS even though its the law in certain states

See this idea on ideas.ibm.com

Several states in united states have a law for gift cards tender i.e. after gift card tender if remaining balance on the card is below threshold, it must be given as cash to customer in same transaction. Threshold varies by state, some states have it as $3, some $5. 

Example: 

Transaction balance is $10

Credit card tender $1 (partial tender)

Gfit card tender - requested for $9 but it was approved for $12 because after $9 remaining balance goes below threshold of $5, so entire balance left on gift card is approved by payment gateway. 

$9 is applied to transaction at point of sale and $3 is issued as cash to customer.

 

In this scenario when OMS creates invoice, no where it shows $1 credit card tender. all tender lines described above are not recorded in invoice, it makes transaction out of balance.

What is your industry? Retail
How will this idea be used?

Its needed for compliance with state law's
  • Guest
    Reply
    |     Sep 18, 2020

    Issue was closely discussed with Support-L3. This is currently under consideration.

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