This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Search existing ideas
Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updateson them if they matter to you. If you can't find what you are looking for,
Post your ideas
Post an idea.
Get feedback from the IBM team and other customers to refine your idea.
Follow the idea through the IBM Ideas process.
Specific links you will want to bookmark for future use
Add Order Optimizer configuration to enable/disable shipping upgrade capabilities
Add an Order Optimizer configuration to enable / disable Optimizer's ability to propose an upgraded class of shipping.
Example: 'Standard' shipping order (SLA of 8 days) placed, but all candidate nodes have delivery >8 days away (i.e. node backlog + transit time with available 'standard' carrier options is longer than 8 days). Existing behavior (upgrade = on) would upgrade the shipping to a faster service level (e.g. '1-day' or '2-day') in order to meet the customer SLA. Configurable behavior (upgrade = off) would keep the 'standard' service level, record the shipment as 'delayed' in Optimizer, and potentially deliver the package late (i.e. Optimizer projects it to be delivered beyond the 8 day SLA). This same enabled / disabled behavior would apply when considering a '2-day' order potentially getting upgraded to '1-day'.
This configuration should be maintained in the UI (likely in the PDT). Changes should be effective in near real-time or have the option to be scheduled to be effective at a future date & time. Clients may implement this configuration change along with SLA changes (e.g. changing 'standard' from 8 days to 6 days) so putting the upgrade and SLA configurations in the same screen would be logical.
Do not place IBM confidential, company confidential, or personal information into any field.