IBM Sterling Ideas
Shape the future of IBM!
We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:
Post your ideas
IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
Help IBM prioritize your ideas and requests
The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
Receive notifications on the decision
Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
The enhancement will enable enterprises to configure sterling module (e.g., Contact Center, Store Engagement, Console) access/ login approach independently of the module. This would allow the enterprise to choose, per module, either log in via SSO with IBM Federated ID or login via legacy/custom approach.
Enterprises will benefit from the enhancement to have store users use the short employee code to log into OMS store UI, while keeping enterprise ID as login for the other users who access the corporate order management systems such as COM, SBC, SMCFS, etc).
There is no extension point currently available to implement this custom, so product enhancement is needed. The following is how we think it should be implemented. The retail (SOM) users are authenticated using external authentication implemented through yfs.authentication.type.class. This capability should continue to be available after the enhancement so, enterprises can implement custom authentication for applications that are not selected to use federated enterprise login. The application that is chosen to use federated enterprise login should have the ability to turn on the ibmID/Federation capability.
|What is your industry?||Retail|
How will this idea be used?
As a retail OMS store user, I should have the ability to use the 8-digit employee code to log in to OMS store UI.
As a corporate user using the OMS Call center for commerce, I should be able to use my enterprise login for login and could do deep links from other federated applications that use SAML 2.0 into the OMS call center for commerce.
As a corporate user using OMS console, OMS System management console, API tester, etc. I should be able to use enterprise credentials for login.
Do not place IBM confidential, company confidential, or personal information into any field.