Skip to Main Content
IBM Sterling

This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Future consideration
Created by Guest
Created on Sep 24, 2021

Enable IBMID/Federation at individual OMS application level

The enhancement will enable enterprises to configure sterling module (e.g., Contact Center, Store Engagement, Console) access/ login approach independently of the module. This would allow the enterprise to choose, per module, either log in via SSO with IBM Federated ID or login via legacy/custom approach.

Enterprises will benefit from the enhancement to have store users use the short employee code to log into OMS store UI, while keeping enterprise ID as login for the other users who access the corporate order management systems such as COM, SBC, SMCFS, etc).

There is no extension point currently available to implement this custom, so product enhancement is needed. The following is how we think it should be implemented. The retail (SOM) users are authenticated using external authentication implemented through yfs.authentication.type.class. This capability should continue to be available after the enhancement so, enterprises can implement custom authentication for applications that are not selected to use federated enterprise login. The application that is chosen to use federated enterprise login should have the ability to turn on the ibmID/Federation capability.

What is your industry? Retail
How will this idea be used?

As a retail OMS store user, I should have the ability to use the 8-digit employee code to log in to OMS store UI.

As a corporate user using the OMS Call center for commerce, I should be able to use my enterprise login for login and could do deep links from other federated applications that use SAML 2.0 into the OMS call center for commerce.

As a corporate user using OMS console, OMS System management console, API tester, etc. I should be able to use enterprise credentials for login.