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Prevent reversing existing authorization upon error on subsequent authorization requests on the card

A valid authorization can be used to charge the member upon ship confirmation and hence the product should not be reversing all the authorizations on the tender.

  • Guest
  • Oct 19 2020
  • Future consideration
What is your industry? Retail
How will this idea be used?

Consider the below mentioned scenario:

- Order imported to sterling with 164.99$ authorization

- In sterling, user does line addition which increases the total by 5.91$

- System initiates an Auth for 5.91$

- This auth errors out which leads to Suspension of payment tender for charge and refund and places the order on a hold.

After this the system is initiating reversal for the initial authorization. This should not happen. There should be a way to prevent reversing all the authorizations.

  • Guest commented
    22 Oct, 2020 09:41pm

    Thank you for logging this idea. This is currently under assessment. We will keep the Aha updated as we make progress.

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