IBM Sterling Ideas
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A valid authorization can be used to charge the member upon ship confirmation and hence the product should not be reversing all the authorizations on the tender.
|What is your industry?||Retail|
How will this idea be used?
Consider the below mentioned scenario:
- Order imported to sterling with 164.99$ authorization
- In sterling, user does line addition which increases the total by 5.91$
- System initiates an Auth for 5.91$
- This auth errors out which leads to Suspension of payment tender for charge and refund and places the order on a hold.
After this the system is initiating reversal for the initial authorization. This should not happen. There should be a way to prevent reversing all the authorizations.
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