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Status Future consideration
Workspace OMS - Order Management (OnPrem & OMoC)
Created by Guest
Created on Oct 19, 2020

RELATED IDEAS

Prevent reversing existing authorization upon error on subsequent authorization requests on the card

A valid authorization can be used to charge the member upon ship confirmation and hence the product should not be reversing all the authorizations on the tender.

What is your industry? Retail
How will this idea be used?

Consider the below mentioned scenario:

- Order imported to sterling with 164.99$ authorization

- In sterling, user does line addition which increases the total by 5.91$

- System initiates an Auth for 5.91$

- This auth errors out which leads to Suspension of payment tender for charge and refund and places the order on a hold.

After this the system is initiating reversal for the initial authorization. This should not happen. There should be a way to prevent reversing all the authorizations.
  • Guest
    Reply
    |     Oct 22, 2020

    Thank you for logging this idea. This is currently under assessment. We will keep the Aha updated as we make progress.

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