IBM Sterling Ideas
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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
Order monitoring rules should be based on the combination of count of orders in a particular status for a period of time. This will help to monitor the orders when an agent is not working fine or a technical glitch in the system and can react and fix the issues
Below are few use cases
GIVEN:There are multiple order cancellations
WHEN:there is incorrect inventory or systematic issues
THEN:Operations team will be alerted when number of order cancellations become 20 in last 1 hour
GIVEN: There are multiple orders in backorder status
WHEN: there is incorrect inventory or systematic issues
THEN: Operations team will be alerted when number of orders in backorder-ed status reaches 20 in last 1 hour
|What is your industry?||Retail|
How will this idea be used?
This Idea will be used to monitor the orders and react if there is an inventory issue or there are technical glitches
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