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OMS Order schedule trnsaxtion needs lesser interval for next schedule interval than 30 mins that is currently allowed.
Our client has very specific requirement that they donot want order to get scheduled after 30 minutes in case it's first attempt to get schedule is failed. it is because they have same day delivery option for the orders. Sterling oMS stamps next available date as current time + 30 minutes even scheduling rules has stamped this interval time lesser than 30 minutes. L2 has closed the case # TS000832874 asking to raise RFE for the same.
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Retail
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Our client has very specific requirement that they donot want order to get scheduled after 30 minutes in case it's first attempt to get schedule is failed. it is because they have same day delivery option for the orders. Sterling oMS stamps next available date as current time + 30 minutes even scheduling rules has stamped this interval time lesser than 30 minutes.
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This issue has been discussed with support and L3 as part of case TS000832874. We will review this and update RFE as make progress.
It absolutely makes sense. OMS should just be a tool to enable any time interval based on client's requirements. It should not dictate what the minimum time should be.
I would suggest the interval should be a configurable parameter, instead of a fixed one. Giving more flexibility. to the business.
Yes, this absolutely makes sense in case of Click and collect orders where clients expects the order to get scheduled with in 10-15 minutes
This looks to be a major bug as the interval time specified is not been considered, please provide the solution asap.