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Status Not under consideration
Created by Guest
Created on Jun 21, 2018

OMS Order schedule trnsaxtion needs lesser interval for next schedule interval than 30 mins that is currently allowed.

Our client has very specific requirement that they donot want order to get scheduled after 30 minutes in case it's first attempt to get schedule is failed. it is because they have same day delivery option for the orders.  Sterling oMS stamps next available date as current time + 30 minutes even scheduling rules has stamped this interval time lesser than 30 minutes. L2 has closed the case # TS000832874 asking to raise RFE for the same.

What is your industry? Retail
How will this idea be used?

Our client has very specific requirement that they donot want order to get scheduled after 30 minutes in case it's first attempt to get schedule is failed. it is because they have same day delivery option for the orders.  Sterling oMS stamps next available date as current time + 30 minutes even scheduling rules has stamped this interval time lesser than 30 minutes.

  • Guest
    Sep 18, 2020

    This issue has been discussed with support and L3 as part of case TS000832874. We will review this and update RFE as make progress.

  • Guest
    Sep 4, 2018

    It absolutely makes sense. OMS should just be a tool to enable any time interval based on client's requirements. It should not dictate what the minimum time should be. 

  • Guest
    Aug 16, 2018

    I would suggest the interval should be a configurable parameter, instead of a fixed one. Giving more flexibility. to the business.

  • Guest
    Jun 21, 2018

    Yes, this absolutely makes sense in case of Click and collect orders where clients expects the order to get scheduled with in 10-15 minutes

  • Guest
    Jun 21, 2018

    This looks to be a major bug as the interval time specified is not been considered, please provide the solution asap.