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Status Under review
Workspace Order Management (OnPrem & OMoC)
Created by Guest
Created on May 8, 2026

RELATED IDEAS

User login based logo and customization for AI chatbot

Enable dynamic branding and messaging customization in the chatbot based on the CSR’s assigned enterprise or organizational context.

Currently, the AI chatbot supports only a static logo and uniform messaging for all users. The enhancement request is to support:

  • Dynamic display of logos (parent or child brand) based on CSR enterprise assignment
  • Context-aware messaging such as title, greeting, and header aligned to the user's enterprise
  • Support for multi-brand scenarios where CSRs handle different organizations to have a different logo and messaging

This will ensure that the chatbot interface reflects the correct brand identity and provides a more consistent and tailored user experience.

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