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Status Under review
Workspace Order Management (OnPrem & OMoC)
Created by Guest
Created on Apr 21, 2026

RELATED IDEAS

In the OMS Agentic Chatbot, the order numbers should be hyperlinked

Requirement from Tapestry:

When users search for orders (all orders like sales, return etc) in the OMS agent chatbot, the matching orders should be displayed with the order number as a clickable hyperlink. Clicking the order number will open a new tab in the COM UI and directly navigate the user to the Sales Order Summary screen for that order.

This eliminates the need for users to manually copy the order number and re‑search it in the COM UI, enabling faster and more seamless navigation from the chatbot to detailed order information.

The chatbot is primarily used by CSRs, business teams

Email ids:

smukherjee@tapestry.com
anvesh.kamireddy@nextuple.com
megha.udupa@nextuple.com
satheesht@in.ibm.com

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