IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Under review
Workspace Order Management (OnPrem & OMoC)
Created by Guest
Created on Apr 17, 2026

RELATED IDEAS

Enable Movement and Resizing of OMS AI Agent Chat Window

Currently, the OMS AI agent chat window cannot be moved or resized—neither in its collapsed icon state nor in its expanded window view. The chat window remains in a fixed position and size, regardless of user preference or screen layout.

Problem Statement
The lack of move and resize functionality limits usability, particularly for business users like callcenter who frequently multitask across multiple applications and the fixed positioning can obstruct information and disrupt efficiency.

Proposed Enhancement

  • Enable resizing of the expanded chat window along the four corners to better fit different screen sizes and work contexts.

  • Content displayed in the chat window should dynamically adjust and fit the resized window

  • Preserve user-selected position and size within a session and can be set to default in new session

  • Default chatbot panel size should at maximum be 40% of the overall screen

  • Allow users to drag and reposition the chat window in both collapsed and expanded states.


By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.