Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Future consideration
Created by Guest
Created on Feb 9, 2022

Require additional attributes in Customer Definition pop up while assigning pricing rule to customers in SBC

Requirement is to assign pricing rule to customers based on CustomerClassificationCode (OOB), ExtnReturnable and ExtnDCDiscount (Extn attributes) attributes in customer master. These attributes are currently not present in SBC.


On a creating a Pricing Rule --> Assign To Customers -->Customer profile Assignments -->Add button --> Customer Definition popup --> The requirement is for new attribute drop down for CustomerClassificationCode (OOB), ExtnReturnable and ExtnDCDiscount (Extn attributes) attributes.

PFA doc having UI snapshot.

What is your industry? Retail
How will this idea be used?

To assign pricing rule to customers based on profile.

  • Admin
    Aaron Cutter
    Mar 1, 2022

    Hi Vimal, this is being reviewed by the team so I do not have an ETA to share at this point. It will have to be prioritized among the other work that is in progress. We will include CustomerClassificationCode in the enhancement as well as the additional customer reference fields. I am also checking if we can include the related UI change, although that would further delay the expected completion timeframe.

  • Guest
    Mar 1, 2022

    Hi Aaron,

    This feature is critical for our go-live. Hence, we need the following details.

    1. What is the ETA for the backend change and SBC UI extension to include new customer reference fields.

    2. We also need pricing rule assignment to support CustomerClassificationCode which is an oob customer attribute. This field is mentioned in the ticket description above. Please let us know if UI and backend change can be done by IBM to include this attribute.

  • Admin
    Aaron Cutter
    Feb 25, 2022

    Hi Vimal,

    Thank you for submitting your idea. I have discussed with the team and it would be a significant effort to generically support pricing rule assignment by any extended attribute. A simpler option would be to provide several new customer reference fields that can then be used for pricing rule assignment. We would pursue this as an update to customer APIs to be able to manage the customer attributes, pricing rule assignment APIs to be able to manage assignment based on these attributes, and pricing logic itself to consider these new attributes. It is unlikely that the SBC UI would be updated, but SBC extension is possible in order to update the screen to suit your needs.