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Status Under review
Created by Guest
Created on Aug 14, 2025

Enable Dynamic Carrier and Carrier Service Selection in ScheduleOrder Transaction

We request an enhancement to the IBM Sterling Order Management System (OMS) to allow the ScheduleOrder transaction to dynamically compute and assign the best available Carrier and Carrier Service when these are not explicitly specified on the Order Line . The design should also accept different carrier and carrier service at order line schedule level and an order line fulfilled from multiple ship nodes.
The enhancement should also support UserExits to implement custom business rules for carrier selection, such as:

  • Item-specific shipping restrictions

  • Promised Delivery Date constraints

  • Cost-based preferences

Suggested Feature Details:

  • Functionality:

    • If Carrier and Carrier Service are not specified, ScheduleOrder should evaluate available options and select the optimal combination.

    • Allow UserExits to define custom logic for carrier selection based on business needs.

    • Ensure compatibility with existing delivery date calculation logic.

  • Integration Needs:

    • Should work seamlessly with carrier calendars, transit times, and delivery commitments.

    • Must support real-time evaluation of available services.

  • User Impact:

    • Logistics and fulfillment teams will benefit from reduced manual configuration and improved delivery performance.

    • Customers will experience more reliable delivery date commitments.

  • Admin
    Bharat Khade
    Aug 19, 2025

    Hi Sowjanya, please do share support ticket if it was created to analyze this enhancement request.


    regards,

    Bharat K

  • Guest
    Aug 18, 2025

    Provided Business User Case examples