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Status Submitted
Workspace OMS - Order Management (OnPrem & OMoC)
Created by Guest
Created on Jun 14, 2024

RELATED IDEAS

Synching of OMS dynamic attributes with Order Service Search

Hi Team,

We have been using OMS get APIs to retrieve order details that are tendered for orchestration purposes.

We are now moving to provision Order Service as the single truth of order view and have noticed that some of dynamic attributes are not being serviced by Order Service as there is no relevant OMS attribute that are synched with OS.

Here are some of the attributes we have noticed

1. Order/RemainingFinancialTotals/RemainingToCharge

2. Order/RemainingFinancialTotals/RemainingToRefund

3. Order/PaymentMethods/PaymentMethod/AwaitingAuthInterfaceAmount

4. Order/PaymentMethods/PaymentMethod/AwaitingChargeInterfaceAmount


This RFE is raised to provide an extension so that synched with Order Service when ever is the order outline is modified.

What is your industry? Retail
How will this idea be used?

RemainingFinancialTotals attribute are used by the Custom Contact Centre UI to determine the remaining amount and send appropriate payment charge or refund request.

As Order Service will be single point of order lookup, we want to ensure this is rendered appropriately

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