IBM Sterling
Hide about this portal


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Add a new idea Subscribe
Status Not under consideration
Workspace Order Management (OnPrem & OMoC)
Created by Guest
Created on Jun 14, 2024

RELATED IDEAS

Synching of OMS dynamic attributes with Order Service Search

See this idea on ideas.ibm.com

Hi Team,

We have been using OMS get APIs to retrieve order details that are tendered for orchestration purposes.

We are now moving to provision Order Service as the single truth of order view and have noticed that some of dynamic attributes are not being serviced by Order Service as there is no relevant OMS attribute that are synched with OS.

Here are some of the attributes we have noticed

1. Order/RemainingFinancialTotals/RemainingToCharge

2. Order/RemainingFinancialTotals/RemainingToRefund

3. Order/PaymentMethods/PaymentMethod/AwaitingAuthInterfaceAmount

4. Order/PaymentMethods/PaymentMethod/AwaitingChargeInterfaceAmount


This RFE is raised to provide an extension so that synched with Order Service when ever is the order outline is modified.

What is your industry? Retail
How will this idea be used?

RemainingFinancialTotals attribute are used by the Custom Contact Centre UI to determine the remaining amount and send appropriate payment charge or refund request.

As Order Service will be single point of order lookup, we want to ensure this is rendered appropriately

  • Admin
    Bharat Khade
    Reply
    |     Jul 10, 2024

    Hi Team, following up the previous communication on your request,

    1. For your requirement, outlining the expected fields to get into OS is very specific and it has complexity involved. So, it can't be done at a product level and it is very complex to implement with customization too.

    2. We recommend to use your existing approach of calling getOrderDetails api call followed by search but only on the need basis.


    thanks,

    Bharat K


  • Admin
    Bharat Khade
    Reply
    |     Jun 25, 2024

    Hi Team,

    1. OS based search and indexing is not be used for some quantity fields but in general the keywords derived out of order's non transactional attributes.

    2. For your requirements, it is suggested to work with support and engineering team if any customization are possible, level of customization on oms or e-commerce side.

    thanks,

    Bharat K



  • Admin
    Bharat Khade
    Reply
    |     Jun 25, 2024

    Hi Vijay, thanks for reaching to IBM with an idea. We will review the idea and get back to you.

    regards,

    Bharat K

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.