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Status Delivered
Workspace Sterling Connect:Direct for Z/OS
Created by Guest
Created on Jul 18, 2023

RELATED IDEAS

Provide Usermod or disable DGAXTABL by default

After installing PTFs UI91208, UI90597 we began having failures with transmissions which we later identified as DGAXTABL being introduced. PTF UI91208 had no hold information about updating DGAXTABL exit requirement whatsoever, and UI90597 had an action hold for loading DGAMSGS but only a DOC entry for the DGAXTABL exit requirement. The same is true for the Security Stage 2 exit re-assembly (only a DOC--no ACTION/EXIT hold).

While we acknowledge that DOC item slipped past our internal C:D support team, the fact that a MANDATORY exit was enabled and defaulted to FAILING the process was very intrusive and requires more warning than a 'DOC' hold on that PTF. DOC holds are not always scrutinized with the same level of care as ACTION, EXIT, etc.

We took a production outage to back that maintenance off in the short-term and had numerous customer incidents to resolve.

What is your industry? Financial Markets
How will this idea be used?

In providing proper communication via HOLD for ACTION, give customers the flexibility to use this option either via usermod or to just disable by default.
  • Admin
    VIJAY CHOUGULE
    Reply
    |     Oct 27, 2023

    Hello,

    Firstly apologies for failing to add comments to this idea request (during change of status) and providing reference to the resolution provided on the support case TS013379536. For some reason I did not get the alerts on your follow-up message which is unusual, hence could not respond back.

    With reference to the call back in August this year, we believe we had addressed the concern and the support case was updated. Going forward the Hold Data will be part of the PTF's code review and an ACTION hold will be issued especially in cases when action must be taken (load message update, reassemble exit, recycle server, etc.). This should help to mitigate the your concerns in the future as DOC holds were not always scrutinized with the same level of care as ACTION, EXIT, etc. holds.

    If you have any additional feedback, thoughts or ideas, or if there is anything else I can do, please do not hesitate to reply to this message to continue the conversation. Appreciate your patience.

    Thanks,

    Product Management


  • Guest
    Reply
    |     Sep 26, 2023

    Hi IBM Team, please reference the customer's question noted on August 21st & Sept 20th--can you please reply to the customer?

    Thanks in advance.

    Sincerely,

    Reba Lehman

    IBM Client Service Manager

    rginella@us.ibm.com


  • Guest
    Reply
    |     Sep 20, 2023

    IBM: This item has been marked "delievered"; however, we are unclear exactly what was delievered. There have been no updates, documentation, emails, etc. to clarify. Please respond at your earliest opportunity.

    Thanks

  • Guest
    Reply
    |     Aug 21, 2023

    i see this was changed to 'delivered' but it is unclear what was 'deleivred'..no apar number, etc.

    For clarity i am adding this summary: "We do not need a sample on how to change the exit--we already had that by drilling down into the doc. We are asking to have DGAXTABL changed in SMPE structure from a ++SAMP SMPE element to a ++SRC or ++MAC SMPE element. (++SAMP cannot have a usermod attached but ++SRC and ++MAC can).

    Thanks

  • Guest
    Reply
    |     Jul 18, 2023

    Requesting update for SAMP DGAXTABL to MAC or SRC so a usermod can be installed to flag and provide customer awareness of incoming updates from IBM PTFs. This support will provide a mechanism to mark DGAXTABL if and when it has the potential of wiping out updates we've made.

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