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Status Future consideration
Workspace Sterling Connect:Direct
Categories Performance
Created by Guest
Created on Jan 7, 2026

RELATED IDEAS

Request for Multi‑Endpoint / Automatic Failover Support for S3 IO Exit in Connect:Direct

During multiple production runs, we observed intermittent S3 transfer failures in Connect:Direct. The failures are inconsistent, and not all transfers are affected. Our internal teams (SRE, Storage/S3, and Network) are continuing deeper analysis, but initial evidence points to a lack of response from the S3 endpoint for approximately one minute during certain intervals.

We currently configure Connect:Direct’s S3 IO Exit to use a single s3.endpointUrl, which points to a load balancer. We suspect the load balancer may be contributing to the connection drops. As part of troubleshooting, we plan to test using direct IPs instead of the LB.

This raised a critical question:
Does Connect:Direct support defining multiple S3 endpoints (Primary + Secondary) so that CD can automatically fail over when the primary endpoint is unresponsive?

What is your industry? Financial Markets
How will this idea be used?

This enhancement is critical for the following reasons:

  • Intermittent failures occur when the S3 endpoint (or load balancer in front of it) does not respond.

  • Without endpoint failover, Connect:Direct fails the entire transfer instead of retrying with a secondary endpoint.

  • High‑volume environments (like ours) require resilience and redundancy to avoid disruptions.

  • Manual updates to initparm.cfg during outages are operationally risky and not feasible.

  • Other CD components (e.g., Netmap) already support primary/alternate communication parameters; extending similar capability to the S3 IO Exit would significantly improve reliability.
  • Guest
    Feb 24, 2026

    Thank you for the update and for accepting the idea for consideration in future releases.

    I wanted to seek a bit more clarity on the dependency around customer voting and comments. In the event that broader customer traction is limited, would this enhancement still be considered for implementation based on critical customer use cases, such as large‑scale financial institutions like Visa, where availability and resiliency requirements are extremely high?

    Given that this capability directly impacts production stability, operational risk, and SLA adherence in high‑volume environments, we wanted to understand:

    • Whether enhancements of this nature can be prioritized based on customer criticality and business impact, even if community voting is limited

    • Or if the roadmap decision is strictly driven by volume of external votes and comments

    This clarification would help us better understand how to position and escalate such requirements internally and with our partners.

    Appreciate your guidance and continued engagement.

    Reply
  • Admin
    James Joseph
    Feb 24, 2026

    We are accepting the idea and considering it future releases. we can revisit this once we see the traction from other customers and partners (via Voting or Comments). Thank you for your patience and co-operation.

    Thanks,

    James

    Reply
  • Admin
    James Joseph
    Jan 18, 2026

    Thank you for taking the time to share your ideas to IBM. We truly value our relationship with you and appreciate your efforts and willingness to share details about your experience, your recommendations, and ideas. We will soon review the same in the coming weeks and shall get back with a response.


    Thanks,

    James

    Reply

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