IBM Sterling Ideas

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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.

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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.

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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.

Eliminate the compatibility issue between ICC and Dynatrace monitoring.

The compatibility issue between ICC and Dynatrace prevents use of Control Center Webconsole. Only remediation is to disable the Dynatrace UI agent on the application node. We use Dynatrace for monitoring of all our Sterling Infrastructure and would like to do same for ICC node.

  • Guest
  • Mar 30 2022
  • Future consideration
What is your industry? Banking
How will this idea be used?

To allow for monitoring tool to be used in conjunction with ICC>

  • Admin
    VIJAY CHOUGULE commented
    29 Jun 05:54pm

    After reviewing this we have decided to implement this in one of the future releases based on the current priorities. The current technology used in CCM not be compatible with Dynatrace and we have seen this with multiple customers. Even well established BI tools have seen issues with Dynatrace. We might need more time to investigate this in future.


    Product Management

  • Admin
    VIJAY CHOUGULE commented
    15 Apr 03:27pm

    Thank You for submitting your idea/enhancement request. We are evaluated this in past and see certain challenges however let me get back with more details after further discussing with Development and Product Architects.

    Thank you for bringing your ideas to us. If you have any additional feedback, thoughts or ideas, or if there is anything else I can do, please do not hesitate to reply to this message to continue the conversation.

    Product Management

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