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Status Future consideration
Categories Usability
Created by Guest
Created on Mar 30, 2022

Eliminate the compatibility issue between ICC and Dynatrace monitoring.

The compatibility issue between ICC and Dynatrace prevents use of Control Center Webconsole. Only remediation is to disable the Dynatrace UI agent on the application node. We use Dynatrace for monitoring of all our Sterling Infrastructure and would like to do same for ICC node.

What is your industry? Banking
How will this idea be used?

To allow for monitoring tool to be used in conjunction with ICC>

  • Admin
    VIJAY CHOUGULE
    Jun 29, 2022

    After reviewing this we have decided to implement this in one of the future releases based on the current priorities. The current technology used in CCM not be compatible with Dynatrace and we have seen this with multiple customers. Even well established BI tools have seen issues with Dynatrace. We might need more time to investigate this in future.


    Thanks,

    Product Management


  • Admin
    VIJAY CHOUGULE
    Apr 15, 2022

    Thank You for submitting your idea/enhancement request. We are evaluated this in past and see certain challenges however let me get back with more details after further discussing with Development and Product Architects.

    Thank you for bringing your ideas to us. If you have any additional feedback, thoughts or ideas, or if there is anything else I can do, please do not hesitate to reply to this message to continue the conversation.

    Product Management