IBM Sterling Ideas
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IBM is transforming its request for enhancement (RFE) process. The purpose of the transformation is to provide a more consistent experience for you to submit requests and to enable IBM product owners to respond to your requests more quickly. For more information click here.
Start by posting ideas and requests to enhance a product or service. Take a look at ideas others have posted and upvote them if they matter to you, 1. Post an idea 2. Upvote ideas that matter most to you 3. Get feedback from the IBM team to refine your idea
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The IBM team may need your help to refine the ideas so they may ask for more information or feedback. The offering manager team will then decide if they can begin working on your idea. If they can start during the next development cycle, they will put the idea on the priority list. Each team at IBM works on a different schedule, where some ideas can be implemented right away, others may be placed on a different schedule.
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Some ideas can be implemented at IBM, while others may not fit within the development plans for the product. In either case, the team will let you know as soon as possible. In some cases, we may be able to find alternatives for ideas which cannot be implemented in a reasonable time.
My idea is to add a variable called &groupDesc; to use the SLC group description. during an email body creation in an Action.
ICC can already read that value and use it because its default email already shows the GroupDescriotion value and it is also visible from the CC dashboard so we ask you if it is possible to add this field also in the variable list.
Moreover in the variable list is already present the variable &groupId; that is related to the SLC group name but not the SLC group description, so perhaps this lack is just an oversight.
|What is your industry?||Banking|
How will this idea be used?
This variable will be used during the creation of an action to send a custom email to a business partner. Now there is no way to notify in the email the SLC window time to the customer/business partner so a workaround that we found is to put that in the group description and put that as variable in the email body but only the group name is present in the variable list, not its description.
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