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Status Is a defect
Categories Usability
Created by Guest
Created on Sep 29, 2020

Show actual SFTP error in status report

Sterling 6.0 and up, in some cases, has replaced useful, specific SFTP error messages in the status report with vague ones that require diving into logs to troubleshoot.

For example, if the host key is wrong when connecting to a partner, this is what you get on 5.2:

The host key was not accepted [Unknown cause]: SSH_DISCONNECT_BY_APPLICATION:SFTP session channel closed by server.

Easy to troubleshoot for the first level support team. However, since upgrading to 6.0, this is what you get (for the same error):

com.sterlingcommerce.perimeter.api.ClosedConduitException:SSH_DISCONNECT_BY_APPLICATION:SFTP session channel closed by server.:

No mention of a host key problem! In order to figure out that it's a host key problem, you would need to find the corresponding errors in the SFTP logs, which is extra work that was not previously necessary and is not something first level support is equipped to do.

Please ensure that the status report is showing useful, specific error messages as it was before.

What is your industry? Professional Services
How will this idea be used?

This idea will be used to troubleshoot connection problems efficiently and effectively to ensure transactions happen in a timely manner.

  • Guest
    Mar 30, 2021

    Duplicate submission: https://watsonsupplychain.ideas.aha.io/ideas/B2BI-I-908

    Please combine the votes and get this fixed!