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Thank you for participating in the request for enhancement community. This scenario occurs when a thread in the JVM is unable to "stop". Controller Workflow only updates the database record, and does not issue a kill to the thread in the JVM. QueueWatcher is the most accurate as it reads from the JVM directly. The only way to troubleshoot this is through thread dumps and working with support on why the thread is stuck (usually in my experience its hung on the remote end of either a protocol or database connection)
You can temporarily increase a thread in the queue if its block a thread, until restart can commence.