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Status Delivered
Categories Global Mailbox
Created by Guest
Created on Mar 17, 2022

Enabling Partner Onboarding In Global Mailbox When One Of The Data Center Is Completely Down

In Global Mailbox with multiple data centers, if one of the data centers is completely down(including SFG, GM wlp, Cassandra), we are unable to create/update any new partners

What is your industry? Banking
How will this idea be used?

This idea will help in partner onboarding or modifications even though we have only one surviving data center up and running. It further helps to guarantee that all functionalities can be achieved independently within one data center and we are highly available even in case of DR.

  • Guest
    Mar 30, 2022

    As per the existing Sterling Global Mailbox product, In a two data center model if we lost one data center completely which includes all nodes of SFG, GM, Cassandra, Database due to an DR situation and we have only one surviving data center which is up and running


    In this situation,

    -->we are able to handle the file process successfully.

    --> Partner onboarding is effected and we cannot onboard any partner in surviving data center.


    Global mailbox doesn't allow us to perform the partner onboarding operation as it would immediately through the below error as all the cassandra servers are down on one data center completely.

    Error:

    "quorum of database servers could not be reached on all data centers"

    Let me know if any other information is required.