Skip to Main Content
IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

Store Engagement

Showing 73

Improvements in Blind Returns

Be able to process a blind return however, larger amount may require a manager override Issue gift card for the amount, issue credit to a credit card with manager override (CC info manually typed in) Exchange order with blind return items where ...
over 4 years ago in Store Engagement / Usability 0 Future consideration

Allow creation of waves in batch picking

Orders are divided into waves based on attributes like date/sla/type (pick/ship) etc. before batches are created for each wave based on attributes like zone/sku etc.
over 4 years ago in Store Engagement / Usability 0 Future consideration

Store Operations Dashboard

A way to show stats on a big/projected screen e.g. where are you in line for pickup as a customer during peak season or a different screen for daily / weekly / monthly stats/graphs etc. or in the backroom for store associates running list of tasks...
over 4 years ago in Store Engagement / Usability 0 Planned for future release

UI efficiency improvements for finding partially actioned orders to complete from store (including reprint picklist)

Store users wanting to quickly find a partial order in the system corresponding to a partially packed order on their backroom counter that is missing its picklist, store users finding an item on the backroom table after packing many orders and wan...
over 4 years ago in Store Engagement / Usability 0 Future consideration

Boradcasting a common message to all store users

Can we have a feature in OMS through which we can broadcast common messages to all stores together on Store engagement application.e.g. "XYZ carrier system is down. Do not perform any packing operation". This will help in avoiding multiple tickets...
over 4 years ago in Store Engagement / Usability 0 Future consideration

Store Associate should have visibility entire order when fulfillement is pending by another location (transfer to pick scenarios)

For orders which are partially fulfilled by a store (eg BOPIS order being partially transferred from another store or DC), the store user does not have visibility to the entire order picture, thus is unable to service the customer's request of fin...
over 4 years ago in Store Engagement / Usability 0 Future consideration

Putback capability for click and collect order cancellations

For BOPIS orders as part of backroom pick the picked items are moved to a BOPIS staging location or some secure location which is not then available for picking or walk-in customers. In case of a customer cancellation at that point or a no-show, t...
over 4 years ago in Store Engagement / Usability 0 Planned for future release

Return order search screen in WEBSOM to search and receive return created in another system

If a Return order is created in OMS (through console or api tester or received from another system ), it should be able to search in WEBSOM to receive. Currently return created in WEBSOM only able to receive in WEBSOM. Screen available is to searc...
almost 5 years ago in Store Engagement / Usability 0

Reprint of Pick list on Store engagement (angular) UI

One a pick list is printed using Store engagement UI there is no option for reprinting the pick list. Some time pickers misplace/loss the pick list in that case they need to reprint the pick list.
over 5 years ago in Store Engagement / Usability 2 Planned for future release

Consolidate Call Center and Store Engagement into a single Customer Engagement Solution

The idea there are separate solutions needed for customer engagement is antiquated and driven more by either poor organizational structures and silos, and/or the current market environment of solutions. IBM has the ability to take the lead in this...
over 5 years ago in Store Engagement / Performance 1 Not under consideration