IBM Sterling


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OMS - Order Management (OnPrem & OMoC)

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Refund without split into two transactions (article price + netto shipping charges and tax of shipping charges)

If we have a full return the refund is split into two transactions that are sent to the PSP. For those two refunds there is only one credit memo that not match. Also the customer does not understand why he receives two refunds.
about 2 years ago in OMS - Order Management (OnPrem & OMoC) 1 Future consideration

Enable users to see federated accounts

Currently, admins cannot easily see which users are federated and which are not. We have to actively reach out to IBM to see if the new user is federated then we can proceed with providing access. This process is long and labor intensive. Providin...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Extend sourcing audit feature to inquiry APIs like findInventory API

The request is to have sourcing audit enabled for findInventory API and this is our requirement as we do sourcing optimization even before order is created at the time of checkout.
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Enable IBMID/Federation at individual OMS application level

The enhancement will enable enterprises to configure sterling module (e.g., Contact Center, Store Engagement, Console) access/ login approach independently of the module. This would allow the enterprise to choose, per module, either log in via SSO...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

getOrderList API should provide one unioned, sorted result set across active and history records

Today's implementation of getOrderList API makes two calls under the hood - one to archive tables and one to active tables (assuming archive switch was invoked in the call.) Almost *no* consumer of order history wants two separate lists, each sort...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Allow provided service ordered quantity more than defined standard capacity per day

When Provided Services capacity management solution is implemented, one important use case is missed. If our maximum per day servicing capacity is 3 units per store ( resourcepool) and customer wants to order more than 3 units, the expectation is ...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

During cancellation the Charge Amount should not get refunded when the ChargeType configured as "Non Refundable"

There could be some header charges like Donations which shouldn't get refunded when customer cancel the order. There's a existing configuration in Sterling to keep the header charges as non refundable (IsRefundable="N") however it is not working f...
over 2 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Provide a secure location for SaaS customers to store API secret IDs and keys so that they can more securely manage the application

As a part of any OMS implementation, integration with 3rd party external system is common. It will be great if IBM OMoC provided a secure vault solution to store API secret id and keys. For On Prem, customers could encrypt the secret id and keys. ...
almost 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

getProperty to be able to decrypt database managed properties

If we enable property encryption by setting up the yfs.propertyencrypter.class property property encryption works only for file based properties. E.g. properties kept in the yfs.properties and yfs.properties_<module id>_ext files or customer...
almost 3 years ago in OMS - Order Management (OnPrem & OMoC) 1 Future consideration

Provide for quota-free import of in-store transactions ("take sale" / "cash and carry") for use in association with blind returns / refunds

Today, we may receive the return of an unit/sku which was purchased in-store (cash-and-carry, take sale. NOT an order...) to our distribution center, within a valid return window, with a request for a full refund to the original form of payment. B...
almost 3 years ago in OMS - Order Management (OnPrem & OMoC) 3 Future consideration

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