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Bill of lading (BOL) functionality should be part of Store offering/product
Bill of lading (BOL) is one of the most important documents in the shipping process.
To ship any goods, a bill of lading is required and acts as a receipt and a contract.
A completed BOL legally shows that the carrier has received the freight as...
Porduct scan is not allowed by product id for the orders having products with same item id and multiple UOMs. It is applicable on all scans in store application.
We have a Retail customer whose catalog allows multiple items created with same item id but different UOMs (EACH, CASE). When order products are scanned by using item id, it returns two items and error pops out saying multiple items found for ente...
Add support for a callback to a custom login page in Store Engagement to support users that have timed out on their login session
In conjunction with https://watsonsupplychain.ideas.ibm.com/ideas/STORE-I-49, support the ability to have a callback URL in the case where a deeplink is called. It's possible that the deeplink is initiated AFTER a user's store engagement login ses...
Allow page refresh on any page within Store Engagement
If you perform a page refresh via the browser or code, it loads the default Store Engagement page and you lose the view of where you were. It would be useful to allow a page refresh within any page of Store Engagement to reload the current context...
Allow BOPIS orders where order is not picked from the store but shipped from warehouse
There are scenarios where items are special order items or not available in store or store does not participate in BOPIS. Also called as Site-to-Store. In these cases, the order is actually picked in warehouse, packed and shipped to the store (via...
Apply / Resolve Holds feature missing in Store engagement
Costco is migrating their business from RCP SOM to Store Engagement. We are missing Apply / Resolve hold feature for an order - which is widely used by store associate today in case they want to enforce / bypass and proceed with the order processi...
Consolidate Call Center and Store Engagement into a single Customer Engagement Solution
The idea there are separate solutions needed for customer engagement is antiquated and driven more by either poor organizational structures and silos, and/or the current market environment of solutions. IBM has the ability to take the lead in this...
Supervisor Approval flow missing in Store engagement
At Costco, we have a usecase to support Supervisor approval workflow to override price in case the current user doesn't have relevant permissions. This feature is missing in Store engagement per current documention
Putback capability for click and collect order cancellations
For BOPIS orders as part of backroom pick the picked items are moved to a BOPIS staging location or some secure location which is not then available for picking or walk-in customers. In case of a customer cancellation at that point or a no-show, t...
Store engagement UI: Streamline Reclassification of inventory across product classes
As a store operations associate I need the ability to quickly move inventory from one class to another. Currently IBM store requires an inventory adjustment out of the class with manual entry of the correct reason code and then and inventory adjus...
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