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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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OMS - Call Center

Showing 50

Show Ship to email address in Order Summary

In the old UI we needed to do a customization to show the customer's ship to email address. In the new UI we would like for this field to be available OOTB.
6 months ago in OMS - Call Center 3

Column for Ordering Country

In the previous UI, we had to customize the UI to add a column for the customer's country. We would like for this to be OOTB because it would make it much easier for our other regions to find their orders.
6 months ago in OMS - Call Center 2 Not under consideration

Phone Number field should be limited based on Country

In the current UI, we were planning to modify the phone number field to accommodate the phone numbers in each country we ship to. We would like for this to be OOTB in the new UI so no customizations are needed.
7 months ago in OMS - Call Center 1 Future consideration

Email Address should not be a Hyperlink

In the old UI we had to customize the email address so it was not a hyperlink. In the new UI we would like the email address to be string value OOTB.
7 months ago in OMS - Call Center 1 Future consideration

Disable "Add Payment Button"

In the current UI we had to complete a customization that disabled the add payment button so that users would not attempt add a payment to an order. In the new UI we would like this to be OOTB or easily configurable.
7 months ago in OMS - Call Center 3

Shipping Service vs Shipping Method

In the previous UI we made a change to have the UI show the shipping service instead of shipping method. In the new UI we would like it be "shipping service" OOTB instead of "Shipping Method".
7 months ago in OMS - Call Center 2 Not under consideration

Show price customer paid in Order Summary

In the old order summary UI we had to make a customization to show the price the customer paid vs the price of the item. In the new UI we would like this to be OOTB or configurable.
7 months ago in OMS - Call Center 4 Not under consideration

Built in alert filtering

In the new UI we would like an easy way to filter alerts so that specific regions or users can see relevant alerts without having to sort through a lot of irrelevant alerts.
7 months ago in OMS - Call Center 8 Functionality already exists

Be able show gift card number in the order summary

At this time we need to go to the order line to be able to see the gift card numbers in full. In the new UI we would like a way to be able to add/view a full gift card number in the order summary screen.
7 months ago in OMS - Call Center 1 Not under consideration

Ability to remove unwanted buttons

In the old version of the UI we had a need to remove the button for delivery and pick up, but that was difficult so we opted to make them not usable. In order to have the cleanest UI we would like to be able to remove buttons altogether.
7 months ago in OMS - Call Center 2 Future consideration