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OMS - Order Management (OnPrem & OMoC)

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Enable users to see federated accounts

Currently, admins cannot easily see which users are federated and which are not. We have to actively reach out to IBM to see if the new user is federated then we can proceed with providing access. This process is long and labor intensive. Providin...
almost 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Extend sourcing audit feature to inquiry APIs like findInventory API

The request is to have sourcing audit enabled for findInventory API and this is our requirement as we do sourcing optimization even before order is created at the time of checkout.
almost 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Ability to setup Node Capacity for a ship node by item type

A Retailer broadly classifies their products into two types - Soft line - Clothing, shoes etc. Big Ticket - Electronics, Appliances etc. Because the effort to pick/pack/ship these product type is different, the capacity for each ship node to handl...
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Not under consideration

Enable IBMID/Federation at individual OMS application level

The enhancement will enable enterprises to configure sterling module (e.g., Contact Center, Store Engagement, Console) access/ login approach independently of the module. This would allow the enterprise to choose, per module, either log in via SSO...
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

getOrderList API should provide one unioned, sorted result set across active and history records

Today's implementation of getOrderList API makes two calls under the hood - one to archive tables and one to active tables (assuming archive switch was invoked in the call.) Almost *no* consumer of order history wants two separate lists, each sort...
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Allow provided service ordered quantity more than defined standard capacity per day

When Provided Services capacity management solution is implemented, one important use case is missed. If our maximum per day servicing capacity is 3 units per store ( resourcepool) and customer wants to order more than 3 units, the expectation is ...
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration

Optimized locking of YFS_ORDER_HEADER record , more granular control for changeOrder API.

Customer order can be updated by multiple agents at the same time, most of it can result in changeOrder API calls. This results in row lock contention in YFS_ORDER_Header record by select for update query, ccfrfn4vuhtt0. The ask here is provide mo...
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 2 Planned for future release

ValidateItem flag behavior same as PROD items even for PS/DS service item types

For a business requirement, don't want to have a defined PS item in OMS but still want to proceed with order creation and fulfillment. To achieve this, tried using a flag given by Product called ValidateItem as N at OrderLine level during order cr...
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 2 Not under consideration

Allowing changing of shipping service of shipment through BUC

Changing shipping service of orders (FROM UPS 2nd day to next day or vice versa ) is an important functionality which is being perfromed by support team on day to day basis.
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Functionality already exists

During cancellation the Charge Amount should not get refunded when the ChargeType configured as "Non Refundable"

There could be some header charges like Donations which shouldn't get refunded when customer cancel the order. There's a existing configuration in Sterling to keep the header charges as non refundable (IsRefundable="N") however it is not working f...
about 3 years ago in OMS - Order Management (OnPrem & OMoC) 0 Future consideration