IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 2622

Be able to link orders and show in the UI

In the new UI we would like to be able to manually create an order and then link it to the original order so that is shows in the Order Summary screen as linked orders.
over 2 years ago in OMS - Call Center 1 Future consideration

OMS to IV item relationships

Currently no OOTB support to sync item relationships for items with variations between OMS and IV
over 2 years ago in Inventory Visibility 0 Planned for future release

Ability to support order amendments and exchanges without re-pricing in OMS UIs (Call Center, Store, etc)

Currently re-pricing (and integration) is required for amendments and exchanges but in certain situations such as the below examples there should be no need for this and simplifies implementation for these use cases. Change product variant- Varian...
over 2 years ago in Store Engagement 6 Functionality already exists

Being able to pull the inbox and outbox view with the filename

We have had several customers ask for the option of the filename being able to be reported and downloaded in the excel file. Customer's cross check IBM VAN with their internal system with filenames.
over 2 years ago in Sterling B2B Integration SaaS / Document Tracking 1 Functionality already exists

Enable ability to search for orders via the tracking number

In the current UI we made a customization to allow the users to search for an order/return using the tracking number. In the new UI we would like that to be available functionality OOTB.
over 2 years ago in OMS - Call Center 8 Not under consideration

Remove unwanted buttons for certain statuses

In the current UI, we had to make a few customizations to remove buttons that should not have been available based on the status. In the new UI, we would like the OMS to better understand statuses and remove/disable the buttons that should not ava...
over 2 years ago in OMS - Call Center 4

Call Center should be able to disable buttons based on Skus

In our case we have electronic gift cards that cannot be reshipped, but the OMS UI still shows the "reship button" we would like Call Center to be able to use that sku as logic to disable a certain button.
over 2 years ago in OMS - Call Center 5 Not under consideration

Quick Button to search a customer's Order History

In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.
over 2 years ago in OMS - Call Center 3 Future consideration

Column for Ordering Country

In the previous UI, we had to customize the UI to add a column for the customer's country. We would like for this to be OOTB because it would make it much easier for our other regions to find their orders.
over 2 years ago in OMS - Call Center 2 Not under consideration

Implement Secure UDP for Connect Direct File Agent

Our internal security standards want all traffic to be encrypted. Currently, File Agent uses standard UDP (SNMP) to send messages to Control Center. The goal is to have this traffic encrypted. We are being told that in a couple years the PCI DSS s...
over 2 years ago in Sterling Connect:Direct / Security 2 Future consideration

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