IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

ADD A NEW IDEA

My ideas

Showing 230

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 2 years ago in OMS - Call Center 2 Functionality already exists

Ability to trigger the Supply or Demand buckets inventory picture for an item on demand/need basis

Currently client systems are subscribed to supply change and demand change events from IV over webhooks to reflect inventory buckets for client front end needs. For any missing events due to any reason, there is no functionality in IV to retrigger...
over 2 years ago in Inventory Visibility 2 Functionality already exists

Propagate configuration via batch

This new idea is to request that Sterling Control Center Director allow configuration propagation, in this case from Connect:Direct (userfile, netmap, InitPams, Secure+), via Batch, and not just via the graphical interface.
over 2 years ago in Sterling Control Center Director 3 Functionality already exists

Add ability to suppress health check (log message)

Simple configuration on/off switch
over 2 years ago in Sterling Secure Proxy / Administration & Configuration 4 Functionality already exists

Abbreviated State Field

In the old UI we made an enhancement that stopped users from adding a full state name and instead just set it to be 2 characters. In the new UI we would like this to be OOTB. In this case we would like the OMS to provide a list of abbreviated stat...
over 2 years ago in OMS - Call Center 1 Functionality already exists

Ability to support order amendments and exchanges without re-pricing in OMS UIs (Call Center, Store, etc)

Currently re-pricing (and integration) is required for amendments and exchanges but in certain situations such as the below examples there should be no need for this and simplifies implementation for these use cases. Change product variant- Varian...
over 2 years ago in Store Engagement 6 Functionality already exists

Being able to pull the inbox and outbox view with the filename

We have had several customers ask for the option of the filename being able to be reported and downloaded in the excel file. Customer's cross check IBM VAN with their internal system with filenames.
over 2 years ago in Sterling B2B Integration SaaS / Document Tracking 1 Functionality already exists

To add search critirea or add an extra status option in InFlight to check exclusively the reprocessed entries in InFlight

This idea is to identify and lists out the entries that are reprocessed in InFlight separately. We can have an option in inFlight through which we can find out the entries which have been reprocessed. This will help us in listing out the reprocess...
almost 5 years ago in Sterling B2B Integration SaaS / Inflight 0 Functionality already exists

Built in alert filtering

In the new UI we would like an easy way to filter alerts so that specific regions or users can see relevant alerts without having to sort through a lot of irrelevant alerts.
over 2 years ago in OMS - Call Center 8 Functionality already exists

Improve case sensitivity in OMS search functions

Searching for a name in the OMS requires a perfect match with capitalization. I would like this to be improved so that the OMS also brings up names that are not perfect matches. For instance, if I search Jake Brewer, but the customer input jake br...
over 2 years ago in OMS - Call Center 2 Functionality already exists

By clicking the "Post Comment" or "Submit Idea" button, you are agreeing to the IBM Ideas Portal Terms of Use.
Do not place IBM confidential, company confidential, or personal information into any field.