IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 122 of 2988

Unified Management of Connect Direct & Integrated File Agent

The current process to start/stop Connect Direct (CD) Integrated File Agent (IFA) requires a user to manually edit the init.parm settings each time they start/stop CD. The user has to manually edit the "cdfa.enable" parameter to "y" or "n" to sign...
over 1 year ago in Sterling Connect:Direct / Administration & Configuration 3 Not under consideration

Sterling Connect:Direct Windows supporting S3 file transfer

Currently, Sterling CD Unix supports file transfers to S3 bucket and however, Sterling CD Windows does not support file transfers to S3 bucket. As CDW doesn't support S3 bucket file transfers, this is causing the teams to proceed with alternative ...
almost 2 years ago in Sterling Connect:Direct / Administration & Configuration 4 Future consideration

Export and Import Secure Plus Parameters - Connect Direct UNIX and Connect Direct Windows

To my knowledge, there is not a method of exporting and importing Secure + parameters from one server to another.
5 months ago in Sterling Connect:Direct / Administration & Configuration 9 Future consideration

modify the path of the objectstore logs

The main problem is that the logs are stored in the /home of the user executing a transmission that sends files to the cloud (AWS, COS, GC). On Linux servers, if we have an owner user of the ConnectDirect product, we do not have permissions to vie...
9 months ago in Sterling Connect:Direct / Administration & Configuration 2 Planned for future release

Customization of Next Gen Call Center Home Page - Adding new tile/new link/extra buttons in Home Screen Next Gen Call Center

Next Gen Call Center does not provide a way to customize the home screen by adding a new tile for Product Search or Transfer Order Search etc. Also there is no option to add additional links or buttons - 'create wishlist', 'create appeasement orde...
about 1 year ago in Call Center 0

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
12 months ago in Call Center 0 Future consideration

We have refresh netmap in Mainframe Connect Direct and its not available in Linux connect direct

We had an issue with connect direct process, In the middle of file transfer client brought down the connect direct in primary server and brought up in the secondary. Since the process was interrupted and its keep retrying the primary server. Its n...
over 1 year ago in Sterling Connect:Direct / Administration & Configuration 5

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Setting local permission controls in userfile.cfg for landed files

Connect:Direct (aka NDM) provides great power over sending files to report systems, allowing the potential for running jobs or tasks on a remote system. But receiving system lacks some simple security controls within the usefile.cfg over files lan...
7 months ago in Sterling Connect:Direct / Administration & Configuration 2 Not under consideration

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