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Enable Searching in In-flight based on key words from "User Entered Comments"
Customer's business users might enter comments in the InFlight portal related to case number or ticket number from their CRM application. This can even be a ticket number from IBM's ticketing system (salesforce). They would like to search Inflight...
Hello - With the new Inflight coming in, it was expected that the visibility to customers would be enhanced. For ex: If they just key in the file name or document reference number (PO, Invoice number, etc) - They get to pictorially see the file tr...
In the in-flight screen (managed services).. what I am asking for is just an additional drop-down selection in the 'My Teams Cases' for 'All' products. Two of the three case categories have a drop-down selection for "ALL products". My TEAMS category is the one missing this drop down option.
I would like members of my team to have the ability to look up PERs and data management tickets in closed cases. For My tickets, and Tickets I am added to.. the option is there.. just not on "My Teams tickets".. The only way for other members to s...
There are currently two security roles: CompanyAdmin and CompanyUser. We believe these need to be further refined and have a CompanyViewer role established. Company Admin would be for our security team to manage users and permissions. CompanyUser ...
To include the post processed file in the Inflight Archive. Our post processed file has the PST (our company time) on the document and is what is actually transmitted to our Trading Partner.
We will be able to access the actual document sent to our TP. This will be useful when our trading partner issues us a chargeback for being late on our transmissions. Currently, the archived data shows only the preprocessed data which has the EST.
At the moment on InFlight the deferment process keeps the messages unprocessed until the trigger to create the Envelope it is reached.This causes several issues:-the alerts will be delayed and we cannot have an proactive recovery for an incorrect ...
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