IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 183 of 2953

Ability to add notes on bulk orders from COM

This would allow the users to update the same notes to mutiple orders at the same time, which would save a lot of time where the user has to update the same note to multiple orders
10 months ago in Call Center 1 Not under consideration

Provide tooltip messages for disabled toolbar action buttons in the "Order Summary - Orderlines" tab to improve clarity on their disabled state.

This feature would be highly beneficial for customer service teams, educators, and users who interact with the system. It will provide immediate context on why a button is disabled, improving communication and reducing confusion. Tooltips should b...
10 months ago in Call Center 0 Future consideration

Protocol Profile ID in receive step

For Outbound files we display PPID in delivey step, bt for Inbound or Outbound files we do not display PPID in inflight steps. For example, for any Inbound file in receive step we can see communication details, the attached screenshot shows AS2_me...
over 1 year ago in Sterling B2B Integration SaaS / Inflight 0 Future consideration

Wild Card Searches in Call Center

In the Call Center UI, we'd like to be able to complete wild card searches for many or all of the fields. For example, if I wanted to search for all orders that are from an IBM email address I could search *IBM.com. This would bring up all orders ...
almost 2 years ago in Call Center 9 Functionality already exists

Add Output File Size to Filter List in InFlight

Add a new filter that allows customers to search by the Output File Size. This should have an 'Equal / Greater Than / Less Than (Variable Condition). We should ALSO make this field available as a Column Selection in InFlight so customers can "show...
over 5 years ago in Sterling B2B Integration SaaS / Inflight 0 Planned for future release

Call Center Dark Mode

We would like the new call center to have a dark mode as it will create more contrast from the text on the screen and therefore allow some users to better view the program. This will create more accessibility for some users with vision issues.
about 2 years ago in Call Center 8 Not under consideration

Add Business Alias field in inflight for a process(Process ID)

Existing Document search in BPN has a required field "Business Alias". So along with DateTime Range ; one has to put BA to track any document flowing into the system. One has to search business alias from existing customers business alias. Also if...
over 4 years ago in Sterling B2B Integration SaaS / Inflight 1 Not under consideration

Supervisor override capabality

Business is expecting Supervisor override capabality available on Call Center as well so they can perform additional review and validation for certain operation like price override.
about 1 year ago in Call Center 1 Functionality already exists

OMS Call Center - Have the user's enterprise default to their locale

Hi there, User's Enterprise Defaulting to Their Locale At Brooks Running and I'm sure many other companies, manual created and systematically created records could be tied to one of multiple different enterprise options. Currently in Brooks' insta...
over 2 years ago in Call Center 6 Future consideration

XML to EDI outbound data does not inlcude reference to ST envelope within InFlight

Whether source format is FLAT file or XML file, we should always display ST envelope details in inflight (if we can find a match during enveloping service). In a nXML_TO_EDI flow, XML flow uses typing service where a typing map is executed (instea...
almost 5 years ago in Sterling B2B Integration SaaS / Inflight 1 Not under consideration

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