IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 91 of 2953

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Control logging of SSP CM monitoring messages

Messages are written to the auditlog.xml file (ACPT037I, ACPT040I and ACPT038I), as well as the sspengine.log file for the same activity. It is possible to reduce the frequency of these messages, but only to once every 10 minutes. It would be grea...
over 5 years ago in Sterling Secure Proxy / Usability 1 Future consideration

Update Adapter log in SSP 6000 just as SSP343

To identify the IP or Subnet to be whitelisted. Hi Team, There is a difference in the way the IP/DNS are getting logged in the Adapter logs in SSP 6000 than SSP 343. This has become an issue as we are not able to differentiate between an IP/...
over 5 years ago in Sterling Secure Proxy / Usability 1 Is a defect

Blind Returns support in v9.5 of Call Centre Commerce

We would like to backport the Blind Returns feature in v10 to V9.5 of Call Centre. This requirement is critical for the business
over 6 years ago in Call Center 0 Not under consideration

Check for inventory availability while adding a line for reship, the CSR should have immediate feedback as to whether it can be fulfilled.

Currently in the call center the reship function blindly adds the reship order line without doing an inventory check. I don't know that it needs to be as involved as a wizard such as adding a line though it does need to be more involved and at lea...
over 6 years ago in Call Center 0 Future consideration

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 7 years ago in Call Center 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
over 7 years ago in Call Center 1 Not under consideration

Increase the Secure Proxy Alternate Destinations list from 3 to N+ (7 or more)

Our customers have multiple sites that host their CD endpoints and are connected through SSP. We would like the number of Destination Addresses in the CD Netmap configuration increased to support a larger number of alternate addresses. Based on cu...
almost 8 years ago in Sterling Secure Proxy / Usability 0 Not under consideration

Secure Proxy to Provide Optional URI Support

On an SSP HTTP Reverse Proxy, allow optional configuration of a URI, so that traffic can be routed to multiple destinations. The mechanism would allow the adapter to listen on a single port, but then based on URI in the HTTP request, could route t...
almost 8 years ago in Sterling Secure Proxy / Usability 0 Not under consideration

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