IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 485 of 2990

Integrate with Google's Recaptcha v2- Invisible

Call center and Store application urls can be integrated with recaptcha for better authentication.
almost 7 years ago in Call Center 0 Not under consideration

Control Center: Implement Secure Connections without shutting down the engine

If it is possible to implement, I believe this would be useful to Control Center users and administrators because it would reduce down time for Control Center.
almost 7 years ago in Sterling Control Center Monitor / Administration & Configuration 0 Not under consideration

Sterling Web Store iOS App - Icons Too Small

In Sterling Web Store Engagement Application iOS version , we found one usability issue as the iPod screen is very small. In web store, we have buttons, numbers, and link for store operations (user has to touch). In Ulta, as we are using iPods whe...
about 7 years ago in Store Engagement 0 Future consideration

Connect:Express Unix: command line certificates management

Current Connect:Express UNIX versions allow certificates management only via an interactive menu, such as -------------------SSL---------------------------------- OPTION ===> 1 PARAMETRES DE SESSIONS SSL 2 IMPORTATION DE CERTIFICATS 3 PROPRIETE...
about 7 years ago in Sterling Connect:Express / Administration & Configuration 1 Functionality already exists

Product Lines with Special services associated

in Call center we don't see any way to Add special service to a product which is already associated with a special service. For web (commerce) orders , we were able to create order with product and special services(createOrder API). Special servic...
over 7 years ago in Call Center 0 Future consideration

ICC Canned route detail by producer report, additional status filters

ICC Canned route detail by producer report currently have only two filters (Routed, Failed), we are looking to filter the records whose status is "delivery complete". Currently this filter wasn't available. It will be great if this filter added to...
over 7 years ago in Sterling Control Center Monitor / Reporting 0 Functionality already exists

com.ibm.cc.i18n.Messages. prefixes in rule create request email to admin should be removed.

email format is not good. It has lot of com.ibm.cc.i18n.Messages. prefixes in the email.
over 7 years ago in Sterling Control Center Monitor / APIs & SDKs 0 Not under consideration

Add compression factor information to Queue Activity Monitor and to Connect Direct Process Details Report

Instead of logging onto the actual Connect Direct server to see the compression factor of a process that is transmitting, it would be nice if this information was displayed in the Queued Activity Monitor. It would be also good to add this informat...
over 7 years ago in Sterling Control Center Monitor / Reporting 0 Future consideration

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently seen in case of call center appeasement scenarios when property Do Not Allow Debit and Credit Invoice to Settle Each Other is checked.

Provide an option to void adjustment invoices. Currently system doesn’t allow voiding adjustment invoices. Due to which invoices remain open in the system in cases where discounts/charges were applied on order by mistake. This is very frequently s...
over 7 years ago in Call Center 1 Not under consideration

Connect:Express for Windows: please provide a silent install (non-interactive)

We would like to automate Connect:Express for Windows instances. We could add arguments to the command line or provide a properties file to setup.exe. Upgrades could be done this way too.
almost 8 years ago in Sterling Connect:Express / Installation & Upgrade 1 Not under consideration

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