IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 101 of 2990

Provide option to prorate discount under ChargePerUnit and ChargePerLine while applying promotion in call center

Currently if we apply promo code during order creation in call center or applying promo code during order modification in call center, discount amount is getting applied under 'ChargePerLine', because of this discount amount is not excluding prope...
over 5 years ago in Call Center 1 Future consideration

Call Center: Combat abuse of agent-facilitated appeasements via AI-backed assessment of new appeasement requests

When engaging a customer support agent, a bad actor might seek to exploit customer care procedures for illicit gain by repeatedly requesting various accommodations - whether the reship of an order or line item, claiming that it's lost, or a refund...
12 months ago in Call Center 0 Future consideration

Support Open API 3.0 specifications in the Sterling B2B Integrator and Sterling File Gateway APIs

My customer would like to have in our product support for Open API 3.0, because most developers are no longer using OpenAPI 2.0 and want to move to OpenAPI 3.0.
over 2 years ago in Sterling File Gateway / APIs & SDKs 1 Future consideration

"searchCatalogIndex" api is not returning the results based on the partial term.

In next-gen IBM Sterling Call Center, while creating orders on add item screen, user has to enter atleast one word from the item name/description to get the output. But in most of the cases end users will not know the complete word or word may be ...
over 1 year ago in Call Center 0 Future consideration

Make component rules validation optional, just as it is the case with restriction lists

In WTX, when running a map, there's an option to avoid validating restriction lists. Having the same option for component rules could be useful in some cases.
almost 8 years ago in Sterling Transformation Extender / Command Server 1 Functionality already exists

be able to create a single new user through REST API

Make it possible to add a new user in the User Store using Rest API.
over 1 year ago in Sterling Secure Proxy / APIs & SDKs 1 Planned for future release

View Only access to Draft Order details

We can't view Draft Order details either from Call Center or from Order HUB when View Only access permissions are provided. IBM suggested to submit future enhancement request.
8 months ago in Call Center 0 Submitted

Rest API: Allow Redeliver by route_key (deliveryKey)

I want to use the Sterling B2B Rest API to Redeliver a single delivery from a Broadcast route as can be done from Filegateway as seen in support article: https://www.ibm.com/support/pages/node/298739 In the B2B Rest API explore there is the uri /B...
about 4 years ago in Sterling File Gateway / APIs & SDKs 6 Future consideration

Looping Functionality for Dialogs (UI, API, XSLT)

Many times it is not possible to know the number of times that you need an API to execute. Looping would allow the execution of an API or UI dialog to be dynamic. This could be utilized in a great number of use cases, one of which I outlined below.
over 7 years ago in Sterling Partner Engagement Manager / Workflows 1 Functionality already exists

API for Engine Config Push

Provide API to push configuration to engines. Same functionality as the "Push Config" button on the Monitoring->Engine Status (All) page on the UI.
9 months ago in Sterling Secure Proxy / APIs & SDKs 1 Future consideration

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