IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 97 of 2990

static nature of calling TX maps from Java

currently, the APIs to call maps via Java works well. However, when a map is instantiated, it is via static method. Further attempts to instantiate the same class throws an error. IBM to look at this and see if there is someway to relax this behav...
almost 8 years ago in Sterling Transformation Extender / APIs & SDKs 1 Not under consideration

"End of Task" Dialog Update

We would like to request a change in the current workflow. When a task has entry and exit conditions which cause the last dialog in the task to be skipped a confirmation box appears stating, ‰ÛÏYou have reached the last dialog of the task. Do you ...
almost 8 years ago in Sterling Partner Engagement Manager / Workflows 0 Not under consideration

Email notification when API task is failed in Activity

Whenever activity failed due to any reason an email should get triggered. So that current search manual work will be reduced and also this functionality will increase the sponsor user experience.
over 4 years ago in Sterling Partner Engagement Manager / Workflows 0 Planned for future release

BUG : Sterling call center is not loading change Payment method screen from order summary screen

Sterling call center is not loading change Payment method screen from order summary screen PMR# : TS005936810
over 4 years ago in Call Center 0 Not under consideration

Batch assignment of transactions (esp returns) for agent ownership, review

The idea is three part: 1) Provide UI to allow for manual bulk assignment of tasks to individual customer care agents for work-down. 2) Allow for direct assignment/ownership of transactions/shipments to a given customer care agent, regardless of t...
over 4 years ago in Call Center 2 Future consideration

Able to View Sponsor Task before the Task is complete

When we are executing an activity and are in the middle of Sponsor Task and there is a Exit Validation Error. Now, if we want to see what components are ran in that task, we can't because there is no View Option, when the Task is in progress.FYI :...
over 4 years ago in Sterling Partner Engagement Manager / Workflows 3 Functionality already exists

Call Center Return Creation Screen

When creating returns off large Orders, there are some screens where line selection is tedious because user has to scroll up and down to pick matching lines. This was explained to IBM's Design UX team during a design workshop/walkthrough. It is a ...
about 5 years ago in Call Center 0 Future consideration

Bundle Parent doesnt reflect consolidated status of child items

When we add a bundle parent line with multiple components(Child items) , the parent item remains in "Created" status even when the child items move thru the fulfillment flow (Scheduled,Released,etc.,) and reach shipped/invoiced status. Only then t...
over 5 years ago in Call Center 0 Future consideration

Buyer Remorse Hold getting resolved while adding new line to an existing Order

After the order is created and imported into the OMS, buyer remorse hold will get applied to the order for about 0 to 30 mins depending on the business requirement to enable any order modifications at this particular time interval, stopping from r...
over 5 years ago in Call Center 0 Future consideration

Support ITX on Alpine Containers

This would benefit those who want to use a smaller container image that is more secure with fewer Linux library dependencies.
almost 6 years ago in Sterling Transformation Extender / APIs & SDKs 1 Not under consideration

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