IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Showing 97 of 2990

Visibility into Workflow for Non-Administrative Users

As a standard user, I need to have better visibility into the progress of a workflow where I have an assigned task. There are many workflows and participants in these workflows and as a user, I need to be able to plan my work so that I can anticip...
about 2 years ago in Sterling Partner Engagement Manager / Workflows 2 Future consideration

Red Hat Linux clustering/HA support

A number of clients ask about about HA solutions and clustering support for Connect:Direct with Red Hat Linux. I've had a search around, but only found the usual (old) docs on HA support with AIX/Solaris/HP-UX/Windows. I was trying to find somethi...
over 6 years ago in Sterling Connect:Direct / Documentation 1 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Change sequence of create order screens in OMS - Call Center

Currently, the sequence of screens for the create order flow in OMS is as follows: Enter SKU(s) Enter in customer and customer address information Enter additional order information (shipping option, etc.) Confirm payment information Submit order ...
over 2 years ago in Call Center 1 Functionality already exists

Ability to convert rich-text to plain text - Call Center

Today in OMS - Call Center, a user must click on different links, tasks, pages, etc. in order to execute their various day-to-day workflows (some of which are performed many times per day). If users were able to utilize key shortcuts (in addition ...
over 2 years ago in Call Center 16 Not under consideration

Ability to create Alerts in IBM Call Center for Commerce using HTML formatting instead of plain text.

We use alerts as a workflow system to report tasks to particular areas of the contact center to assist customers. The agents will copy and paste from a resource guide web page with the details they need to capture, having the format in HTML allows...
over 2 years ago in Call Center 0 Future consideration

Rich Text Functionality for Labels

Would like to be able to change the font style, size and color within one single label. Currently you are required to have multiple labels if you want different text formatted differently.
over 7 years ago in Sterling Partner Engagement Manager / Workflows 0 Not under consideration

ISCCSDEV war in QA and Staging +

IDEA-1 It would be great to have flexibility of deploying ISCCSDEV war in the IBM Cloud. When customer was on PREM - the build was controlled at customer end and deploying ISCCSDEV war at higher environment (QA,Staging) was always a saver to debug...
over 2 years ago in Call Center 1 Not under consideration

get the Rollout ID to check which activity rolled out

Currently in the PEM: Activities > Monitoring page we can't see any reference of which activity is being Rolled out, we just need to reply upon the Rollout Name provided and can't really see way to know which activity with what version is used ...
almost 3 years ago in Sterling Partner Engagement Manager / Workflows 0 Future consideration

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