IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 112 of 2953

Add an Undo Button with Control+Z functionality

Undo (Ctrl+z) should undo the last few actions. The UI designer makes it especially easy to accidentally move an item and there is no way to move it back. Simple mistakes like this should be undo-able.
over 7 years ago in Sterling Partner Engagement Manager / Usability 0 Not under consideration

E-mail Template Variables Standardized

The numbers used to identify variables within e-mail templates should be consistent across all templates.
almost 8 years ago in Sterling Partner Engagement Manager / Usability 1 Not under consideration

Ability to set tab order for objects within a dialog

Currently the tab order defaults to the order in which the objects were created and can not be changed. The objects get moved around and thus is confusing when trying to tab through to fill out a form.
almost 8 years ago in Sterling Partner Engagement Manager / Usability 0 Not under consideration

Overwrite protection for transferred files

The current file transfer process lacks an essential feature: the ability to control file overwrites when a transferred file shares the same name as an existing file at the destination. We propose implementing a checkbox option to enable or disabl...
over 1 year ago in Sterling Partner Engagement Manager / Usability 1 Future consideration

Please add 'Delete After Collection' functionality for mailbox protocol

The current implementation of the mailbox protocol lacks the ability to delete files after collection, which significantly limits its utility for our requirements. As we frequently need to remove source files post-collection, this omission renders...
over 1 year ago in Sterling Partner Engagement Manager / Usability 2 Needs more information

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Dynamic routing of File Transfers

Admins of PCM would benefit from this because it could shorten the file transfer build time. A dynamic dataflow would allow an admin to setup one main transfer that allowed any file dropped into that mailbox to be routed to any outbound partner ba...
over 1 year ago in Sterling Partner Engagement Manager / Usability 0 Submitted

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

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