IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 132 of 2953

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

Control Center Email Action Ehancement

I recently learned that in a Control Center email action, if the body of the email action is left blank, it will return all of the available variables for the rule parameters you have set. I did some testing where I removed all of the variables I ...
almost 8 years ago in Sterling Control Center Monitor / Usability 2 Not under consideration

Add line number column to be used for Active Alerts

On the Active Alerts screen for the Web console there isn't a line/item # column. This exists in version 6.0.0.2 for the Java/Swing console, but not 6.1 and above Web console. Add to user configuration view allowing users to select.
about 4 years ago in Sterling Control Center Monitor / Usability 0 Planned for future release

Ability to edit SLC name

Currently if a user wants to change the name of a SLC, it must be duplicated and then a new name can be given and the original slc can be deleted. The SLC name needs to be an editable field to allow updates.
about 4 years ago in Sterling Control Center Monitor / Usability 1 Not under consideration

collect ebics client messages from B2BI as a standard protocol

Today only Ebics server messages are collected by ICC. for EBICs client, nothing gets to ICC, and therefore ICC is not supervising and monitoring all standard B2Bi protocols. This has a huge impact as we can't use ICC as a central monitoring solut...
over 6 years ago in Sterling Control Center Monitor / Usability 2 Not under consideration

View transfer order information in Call Center

We are using procurement transfer order in our current implementation. There was a requirement to see the transfer order details in Call Center, mainly the tracking number while it is in transit. We could see that the Procurement tab at order line...
over 2 years ago in Call Center 4 Not under consideration

Sorting of products based on Availability during a call center product search

Call center currently displays list of products independent of items are available or not. When CSR are having a conversation with customer, they need to spend lot of time to identify products with inventory. There should be a mechanism to either ...
over 4 years ago in Call Center 0 Planned for future release

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