IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Showing 176 of 2968

More Robust Alerting Options

Currently using out-of-the-box functionality, we can send e-mail alerts or use sms messages to our phones based on the criteria we enter in rules/actions. E-mails are well and good, but for system outages, we prefer sms messaging. Unfortunately, o...
almost 3 years ago in Sterling Control Center Monitor / Other 3 Future consideration

Fulfillment Overrides at Segment Level

Currently fulfillment overrides only allows you to enable / disable at delivery method level. Ability to enable / disable at delivery method + segment / segment type level would allow ability to enable / disable for different channels (e.g. own si...
almost 3 years ago in Inventory Visibility 0 Future consideration

Node level safety stock values considered when calculating Network level SS

This feature would allow retailers who already define safety stock at node level to more easily leverage the new IBM safety stock rules because the values they set at node level can automatically be considered to create a network level value
about 3 years ago in Inventory Visibility 0 Future consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

IBM Countrol Center File transfer count threshold

I have a scenario as below.Generate alerts when an expected traffic (transaction count) from a customer is above or below the defined threshold. This threshold value should be configurable based on the partner and transaction type. This should als...
almost 8 years ago in Sterling Control Center Monitor / Other 0 Future consideration

Request for a new option non_durable in ICC

The monitor target is IBM MQMFT. MQ application has a non-durable option, but that is not supported by ICC. It is a critical option so that ICC can set it to non-durable to avoid fill up the local file system on the MQ server due to a high volume ...
almost 8 years ago in Sterling Control Center Monitor / Other 0 Not under consideration

Need an ability to bulk extract the IV configuration (Item + Node Fulfillments Status)

We use this interface for masking capability . We have many item+ Ship node combinations which we disable . We need this extract for reconciliation purpose , to validate whether the item fulfillment has been disabled for all those combinations , s...
over 1 year ago in Inventory Visibility 0

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

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