IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Ideas

Showing 113 of 2953

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
over 3 years ago in Call Center 4 Future consideration

Allow line and header level discounts as percent

Currently, in OMS users have to calculate the percentage at a line level and it creates a possibility for human error. I would like to allow the user to input a discount percent at both the line and header level in OMS. This would reduce the numbe...
over 3 years ago in Call Center 0 Future consideration

Add Shipping Country, Shipping Address, and Shipping Zip Code columns to order search screen in OMS Call Center

Today when a user searches for records via the Order Search screen in Call Center, there is not a column to indicate the shipping country the record is tied to which makes it complicated for CSR users to quickly see where the order is from. This i...
almost 2 years ago in Call Center 5 Not under consideration

CDW services should be running as non-system and non-admin user account

Our security assessment team found an issue with 'System' running CDW services by default. Although IBM allows a service account to run CDW services, it requires this account to be a member of local admin group. Either method causes security conce...
almost 8 years ago in Sterling Connect:Direct / Security 0 Not under consideration

Provide control over who can use the SNODEID parameter

This idea was previously raised for CDz CONDIRECTZ-I-8, however, it was informed by CDz L3 that the enhancement in CDz will not be able to work on remote Distributed CD nodes. Therefore, this request is raised for similar function on distributed p...
over 4 years ago in Sterling Connect:Direct / Security 1 Planned for future release

FileAgent become another user

Allow File Agent user to become another account as specific folders are owned by different accounts. A little history, we were using some product to monitor files for different directories, the product allowed us to become another user to pick up ...
about 2 years ago in Sterling Connect:Direct / Security 3 Not under consideration

Security enhancement in GUI: would it be possible to add GUI session timeout parameter which would lock session or log off user ?

this request came from security team/audit, they believe it would improve product security
over 4 years ago in Sterling Connect:Direct / Security 4 Functionality already exists

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