IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 117 of 2953

To improve the messaging within MyFileGateway for the end user/customer

A user/customer uploaded a file in MFG and the file was uploaded when checking the Arrived File tab a message stating The system has not processed this file. Check back later and view the processing status using the file activity tab. This was the...
almost 3 years ago in Sterling B2B Integrator / Usability 0 Future consideration

clean old backup file tool

The product should provide a tool to clean old file generated in backup directory following the use of setupfiles.sh. this tool should have option to delete only : file older than <period> file older than <date> files not from the last...
over 1 year ago in Sterling B2B Integrator / Usability 1 Future consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

Node out of cluster - Process files gracefully automatically

Business will get benefitted and avoid impacting bank's reputation.
over 1 year ago in Sterling B2B Integrator / Usability 2 Not under consideration

Need a way to select multiple envelopes or maps and delete them all at once

It is very tedious to delete batches of envelopes or maps since you have to select each one, delete it, and then repeat with all the rest. There should be a way to select batches of them similar to how the export resources works and then delete th...
over 1 year ago in Sterling B2B Integrator / Usability 1 Not under consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

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