IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 175 of 2953

Allow for periods in Provisional Facts in SFG

In Sterling File Gateway, when elected to use a provisional fact in a Routing Channel Template, it does not all for periods in the value you can input when creating the routing channel. This causes the need for a custom business process and compli...
about 6 years ago in Sterling B2B Integrator / Administration & Configuration 0 Planned for future release

BPID shows active on queue watcher but UI shows terminated, some how the queue watcher JVM is out of synch with UI

I believe this being a bug or lack of functionality, Although this particular BPID was terminated from the UI then also via the command line -ControllerWorkFlow script but will not be remove from queue watcher! And also showed as terminated on UI....
about 3 years ago in Sterling B2B Integrator / Administration & Configuration 1 Not under consideration

Alert mechanism for when Active BPs reach a certain threshold

Customizable alert mechanism of Active BPs - When Active BPs reach a certain threshold alert email should be sent. If we get this option in IBM B2Bi, it will be of great help as it is a proactive measure for Admins / stakeholders who supports IBM ...
about 3 years ago in Sterling B2B Integrator / Administration & Configuration 1 Not under consideration

Provide subscription order creation flow in Call Center.

Add a new screen or flow for creating and managing the subscription orders in the call center UI.
about 3 years ago in Call Center 2 Not under consideration

Add a link to launch cognos from Call Center

The team that needs Cognos, does not use business manager but rather Call Center. We would like a task to launch BI if the user has the role.
over 6 years ago in Call Center 1 Not under consideration

Access from Zendesk

We need a quick and simple way to launch Call Center from Zendesk, taking the CSR directly to the same customer. This would greatly help the CSRs and help us avoid manual switching and copy/paste between the applications.
over 3 years ago in Call Center 2 Functionality already exists

SalesForce Case TS******* email notification to have Client Name in the Email Subject

Email notification from SalesForce only have ticket ref and initial comment in Email Subject. It would be very helpful to see from an email subject (or even content) which client/customer the ticket has been opened by / updated by. At the moment w...
over 6 years ago in Call Center 2 Not under consideration

Skipping Payment Confirmation Page

In our the old UI we had to a customization that removed a lot of buttons from the add payment screen. In our case the orders were always $0, but we still had to confirm the payment method. We would like to be able to remove that screen altogether...
over 3 years ago in Call Center 1 Future consideration

Abbreviated State Field

In the old UI we made an enhancement that stopped users from adding a full state name and instead just set it to be 2 characters. In the new UI we would like this to be OOTB. In this case we would like the OMS to provide a list of abbreviated stat...
over 3 years ago in Call Center 1 Functionality already exists

Same Billing and Shipping address button

In the old UI when we created a manual order in the OMS we had to enter both the shipping and billing addresses even though they were the same. In the new UI we would like a button that allowed us to tell the OMS that the addresses are the same an...
over 3 years ago in Call Center 1 Future consideration

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