IBM Sterling


This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Ideas

Showing 175 of 2967

Password cannot be obscured in CSR Create property file

Hi Team, We are using HSM to create certificates. While creating a CSR, if I provide the store password as OBSCURED, I am getting the following error. However, if I use a normal password, I do not encounter this error. Please note that we are not ...
over 1 year ago in Sterling B2B Integrator / Administration & Configuration 1 Future consideration

Fix/Update Schedule inclusion timeframes to allow 12am/00:00

The current error message in the schedule exclusion section suggests that the 12:00am time frame should be used. Its not clear to the users and admins that the exclusion will not run at midnight. Updating the error message or allowing 12:00 would ...
over 1 year ago in Sterling B2B Integrator / Administration & Configuration 1 Future consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Having a sorting feature for the columns in the Call Center application

Users would be able to sort columns, which would increase their productivity
over 1 year ago in Call Center 1 Not under consideration

Employ "Set Full Reship Quantity" When Doing Reships in Next Gen Call Center

When performing returns in Next Gen Call Center, you have the ability to "Set Full Return Quantity" on the screen. We would like to see the same thing available when utilizing the Reship functionality. Please see attachment
over 1 year ago in Call Center 0 Future consideration

Access to multiple mailboxes from one MFG user

The ability to log onto MFG as a user and to be able to navigate to other user's mailboxes, security permitting. This would enable third parties to send files using MFG to their mailboxes and a number of other users to use MFG to see and download ...
about 3 years ago in Sterling B2B Integrator / Administration & Configuration 1 Future consideration

Provide for native (non-UE) configurability to record discounts/promotions at unit level, to align with most omni-retailers best practices in refunding multi-unit orders

First, please see: https://www.ibm.com/support/pages/node/269415 In IBMs response, the Sterling team states that it is "as designed" that a customer would receive an entire unit's refund upon the return of the first item of a multi-line order, wit...
over 3 years ago in Call Center 1 Future consideration

Allow different sender and receiver email addresses for sending alert mails in standard BPs

Currently in many standard BPs both the sender as well as the receiver of an email is coming from the admin users email address. Unfortunately there are situations where the sender (sending system) is different from the required receiver address(e...
over 3 years ago in Sterling B2B Integrator / Administration & Configuration 1 Not under consideration

Be able to add tracking number when creating return

In the old UI we created an enhancement that allowed users to add tracking numbers in the Call Center UI when creating a return. In the new UI we would like for this to be an OOTB option
over 3 years ago in Call Center 1 Future consideration

Support for "Refund Now" in CC to allow Customer services to refund a return before receipt occurs due to delays in warehouse processing

Very useful to assist call center agents when customer appeasement or servce is paramount but the returns process is slow/cumbersome - Should be enabled only if not already refunded (invoiced)
over 3 years ago in Call Center 0 Future consideration

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