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This portal is to open public enhancement requests for IBM Sterling products and services. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Allow page refresh on any page within Store Engagement

If you perform a page refresh via the browser or code, it loads the default Store Engagement page and you lose the view of where you were. It would be useful to allow a page refresh within any page of Store Engagement to reload the current context...
about 1 year ago in Store Engagement / Usability 0 Not under consideration

Extend the REST API Client Service to allow for Bearer Token as an authorization method

When connecting to the PayPal REST API's for invoicing they require Bearer Token authorization. The token is retrieved from an API that uses Basic authentication.
about 3 years ago in Sterling B2B Integrator / B2B Advanced Communications 1 Planned for future release

RTAM - Cannot run RTAM in multi threaded mode

Refer this PMR - https://www.ibm.com/mysupport/s/case/5000z00001FdfZAAAZ/service-to-execute-on-completion-of-work-in-agent-runtime-properties-does-not-work-in-multi-threaded-mode Let me consider a scenario here Total Records - 13000 Max Rec...
about 4 years ago in OMS - Order Management (OnPrem & OMoC) 3 Future consideration

Enable ability to search for orders via the tracking number

In the current UI we made a customization to allow the users to search for an order/return using the tracking number. In the new UI we would like that to be available functionality OOTB.
6 months ago in OMS - Call Center 8 Not under consideration

Expand shipping information by default

In the current UI we had to do customizations in order to expand the shipping information on the shipping details page. In the new UI we would like for information to always be expanded therefore reducing the number of clicks for a customer servic...
6 months ago in OMS - Call Center 4

Remove unwanted buttons for certain statuses

In the current UI, we had to make a few customizations to remove buttons that should not have been available based on the status. In the new UI, we would like the OMS to better understand statuses and remove/disable the buttons that should not ava...
6 months ago in OMS - Call Center 4

change username validation

Currently in PEM while creating the users. PEM is allowing only email address as user id. As this is in IBM cloud and SaaS solution. Can you change the user id to accept any unique string ?
about 1 year ago in Sterling Partner Engagement Manager / User Administration 0 Planned for future release

Resend Customer Emails via the OMS

In the new UI we would like the option of a button that can be connected to an external email provider. When the user clicks that button we would like for them to be able to choose an email to resend to the customer.
6 months ago in OMS - Call Center 4 Future consideration

Call Center should be able to disable buttons based on Skus

In our case we have electronic gift cards that cannot be reshipped, but the OMS UI still shows the "reship button" we would like Call Center to be able to use that sku as logic to disable a certain button.
6 months ago in OMS - Call Center 5 Not under consideration

Quick Button to search a customer's Order History

In the new UI we would like a button that allows the user to click a single button and find the customer's order history. This should show all of the customer's orders in the order search screen.
6 months ago in OMS - Call Center 3 Future consideration